Shipping Anxiety

Tomorrow Eddgar goes to his home in Mancelona, Michigan. He decided to fly into Grand Rapids and have his new "parents" pick him up. A three hour drive for them. He's flying Delta which is not our favorite airline. But, the weather is moderate and he will do fine.

We often have more anxiety about shipping than the buyer. I guess it's the relationship we have with the bird. When we first started, every departure was an emotional crisis. This is only softened by the happy phone calls and wonderful photos from the new owners.

I like to be able to contact a buyer at anytime on the day of the flight. I call them when the bird is checked in to let them know when their baby is on its way. I often call them to inform them if there are any delays. I give them 30 minutes after landing to get the bird before calling to confirm that all is well and I tuck them in when they get home...then my job is finished and their's has begun.

We've only had one baby miss a connecting flight (on Delta) and within 5 minutes of realizing there was a problem I was talking to Mike in Delta Cargo in Cincinnatti who was eating a hamburger with our bird on his desk sharing the bun. He assured me that the baby would be on the next flight and he was having a great time. Nice guy...Mike, lousy cargo airline...Delta.
- posted by J-Birds @ 9:30 PM |