Dejavu

We waved goodbye to Eddgar today at 12:00 on his way to Atlanta. In Atlanta, his flight was cancelled to Grand Rapids due to "mechanical problems". When I called the Pets First desk they informed me that they could not help me locate or re-route the bird. This was the responsibility of the Tracking department. When I asked what a "Pets First" department did, they replied that they only took reservations. I told them that they may as well be called "Fruit and Vegetables First" and hung up.

The Tracking Department answered the phone and placed me on hold. Every five minutes the attendant would get back on the line and ask a question...Flight number?...Waybill number?...Weight of the bird?...Size of the cage?...Type of bird? After 20 minutes of this they told me the "system was down". (Perhaps it was another "mechanical failure")

He then told me that without the computer, I knew more than they did regarding the shipment. This is right about the time I hung up on him.

Dana and Brian are waiting patiently in Grand Rapids. I'm waiting for the stupid Delta computer system to return and I'm composing an article comparing and contrasting Delta with a real airline.
- posted by J-Birds @ 3:36 PM |